RETURN & REFUND POLICY
We provide our customers with a 30 Day Return Policy. Here is how it works:
Returns:
You have 30 days to return the merchandise to us, for whatever reason.
The 30 days starts the day that your merchandise is shipped.
Refund Requests must meet the following conditions:
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Unopened merchandise. This means the merchandise is unused and has never been installed.
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Defective merchandise.
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Merchandise which we shipped in error; you did not receive what you ordered.
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Only merchandise ordered from Shop.Damprid.com will be refunded.
We charge a 15% restocking fee for unopened merchandise except for the following:
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The merchandise was defective.
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You received merchandise other than what was ordered.
How to return your merchandise:
You will need to send our customer service department an e-mail (comments@damprid.com) requesting a Return Goods Authorization (RGA) number. This is will do two things:
The RGA number will allow us to match your return with your original order, and by requesting a RGA, you are stating that you have read, and agree to our Return & Refund Policy.
Along with the RGA, you will also be given a shipping address. This address may be different from the address your merchandise was originally shipped. Please double check before you ship and only return merchandise to the address that we specify. Return goods via FedEx or UPS, returns cannot be accepted through USPS. We can only process claims for returned merchandise that we receive at the correct location and received within the 30 days of original ship date.
Refused Products
If ordered product(s) is refused upon delivery, the returned product(s) will be subject to a 15% restocking fee and shipping & handling fees will not be credited.
If ordered product(s) is refused upon delivery, the returned product(s) will be subject to a 15% restocking fee and shipping & handling fees will not be credited.
Product Caution Disclaimer
The “Directions for Use” are included to help you better understand
our product. However, they do not provide you with all of the information
needed to use the product safely and effectively. Prior to using any of our products,
you should always read the entire label including all cautions.
QUESTIONS? Write Us at: WM Barr & Company | P. O. Box 1879 | Memphis, TN 38101